IMARC Group, a leading market research company, has recently releases report titled “Bot Services Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028.” The study provides a detailed analysis of the industry, including the global bot services market share, size, trends, and growth forecasts. The report also includes competitor and regional analysis and highlights the latest advancements in the market.

Report Highlights

How big is the bot services market?

What is bot services?

Bots are software applications that perform automated and repetitive tasks without human intervention. They are commonly available in various types, including chatbots, web crawlers, shopbots, monitoring, transactional, social, and malicious bots. They can perform tasks using voice commands, texts, and graphics, among other conventional ways. They can also resolve customer queries, provide 24×7 support, and scan the content of web pages to index information for search engines. Besides this, they monitor the health of websites or network systems and alert IT professionals when an issue is detected. Since they perform repetitive tasks more quickly, reliably, and accurately than humans, bot services are gaining immense traction across the globe.

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What are the growth prospects and trends in the bot services?

The global bot services market is primarily driven by increasing demand for bot services to optimize operations, improve user experience, and leverage customer insights. Moreover, the rising use of bot services by large enterprises to better understand customer behavior and purchase patterns to retain customers and offer better products and services is positively influencing market growth. Additionally, the surging use of messenger bots that can be configured for websites using natural language processing without coding has catalyzed market growth. Furthermore, the escalating demand for chatbots with more advanced features, such as shipment tracking and payment inquiries, is contributing to market growth. Other factors, including surging adoption of digital service solutions, integration of chatbots with social media, and advancements in artificial intelligence (AI) and machine learning (ML)-based technologies, are also anticipated to drive the market further.

What is included in market segmentation?

The report has segmented the market into the following categories:

Technology Insights:

• Framework
• Platform

Deployment Insights:

• Websites
• Contact Center
• Social Media
• Mobile Applications

Mode Insights:

• Text
• Audio
• Video

End User Insights:

• BFSI
• Government
• Education
• Telecommunications
• Healthcare
• Travel and Hospitality
• Media and Entertainment
• Others

Breakup by Geography:

• North America (United States, Canada)
• Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
• Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa

Who are the key players operating in the industry?

List of Key Companies Covered in this Market Report:

• [24]7.ai Inc.
• Amazon Web Services Inc.
• Creative Virtual Ltd.
• eGain Corporation
• Inbenta Technologies Inc.
• International Business Machines Corporation
• Kore.ai Inc.
• Microsoft Corporation
• Pypestream Inc.

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