How do I contact Avianca customer service?

Avianca is the largest flag carrier airline in Colombia. They are known to offer some of the most amazing in-flight and customer service. If a passenger is facing any trouble, they can contact Avianca Airlines customer service via various methods, such as phone call, live chat, Email, social media, etc. 


Methods and steps required to contact Avianca are :


Via WhatsApp:

Social media is an ever-growing platform, and people are getting more and more inclined towards it. It is easier to send a text on WhatsApp than waiting for a call. So, passengers prefer to chat on WhatsApp for assistance, and that's why Avianca has WhatsApp services on its official website. Head to the Help Center and click on contact via WhatsApp; write down the text, and you will get an automatic text response regarding your problem.


Via live chat:  

If you want to speak to a live person at Avianca Airlines, then you should contact the customer service staff via live chat. The agents are available 24 hours a day to assist the passengers over text regarding any problem or query. To locate the live chat service, please follow these steps:


  • Open Avianca Airlines' official website.

  • Scroll down and click on Contact Us.

  • On the following page, you will see a Question mark icon.

  • Click on the icon and select Web chat.

  • Click on the Start Chat button.

  • Type your message and get the assistance.


Via phone: 

Passengers who want to talk to the agents of Avianca should contact them via phone. The phone call services are available only during the customer service hours. The timings are mentioned along with  Avianca Airlines phone number on its website. The steps required to make a call are:


  • Go to Contact Us on Avianca’s website.

  • Under Call Us, search the country.

  • Dial 601-307-3940 (Canada) and follow the IVR.

  • Press the instructed key to speak to an agent.

  • Talk to them about the problem and get the required assistance.


Via social media:

Avianca's customer service team is available on various social media platforms. Passengers can follow the social media pages and accounts to get updated about Avianca Airlines. If you want to chat with them regarding any assistance, then write them a text and get help.